CLOSER TO THE HEART VIP EXPERIENCE

● One (1) premium seat in rows 2–12

● Access to the official Rush Xanadu VIP pre‑show lounge, where you can meet other fans and enjoy refreshments and light snacks

● One (1) VIP‑exclusive merchandise item

● One (1) commemorative VIP laminate and lanyard

● Early access to purchase merchandise before the show, without waiting in line*

● On‑site VIP amenities, including VIP check‑in, a dedicated host, priority entry before general doors open, and a dedicated VIP customer support number (text only)***

* Subject to availability

*** Subject to availability

VIP packages are open to guests of all ages. Guests under 18 must be accompanied by an adult.

All package purchasers will receive detailed information about schedules, check‑in locations, times, and where to collect package items by email or phone (using the contact details provided at the time of purchase) 3–5 days before the event. If you have not received this information at least 3 days before the event, please contact vip@superfan.live.

Package merchandise items are to be collected at the venue on the day of the event from the designated VIP check‑in point (or another location if specified). Items will not be shipped afterwards if they are not collected onsite.

If you would like to add an alternative pickup name, please contact vip@superfan.live within 10 days of purchase.

A valid photo ID matching the name of the package purchaser is required for entry. Access may be denied without proper identification.

You may be asked to sign a waiver. By purchasing a VIP package, you consent to having your photo taken during the event. Photos may appear in a shared album visible to other participants. Some photos may also be used for marketing purposes by Superfan, the photographer, and/or the artist.

Event details, dates, venues, package contents, merchandise, and other benefits may vary by location and are subject to change or cancellation at any time.

All sales are final. No refunds, exchanges, resales, or transfers. All components of the package will be voided if the package is resold or transferred to another person. The offer is not valid if the ticket was purchased through the Fan to Fan Resale channel.

Partial attendance for any multi‑day event does not qualify for a refund.

The artist, tour promoter, ticketing company, venue, and other partners reserve the right to offer additional products or packages at their discretion.

The above parties are not responsible for incorrect or outdated contact information provided by the customer at the time of purchase that may prevent delivery of services.

If you require accessible services or seating, please contact your point of purchase or the venue’s ticket office.